Welcome to sstoursandtravelsindia. Your trust means everything to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you access our website or use our travel services across India and abroad.
1. Information We Collect
Personal Information
We collect personal information that you voluntarily provide when you:
- Book a tour, accommodation, or transportation service
- Fill out inquiry or contact forms
- Subscribe to newsletters or updates
- Interact with our support team
The personal information we may collect includes:
- Full name, mobile number, email address, and residential address
- Payment details for bookings (processed securely)
- Travel-related preferences and requirements
- Identification documents required for reservations
- Emergency contact information
Automatically Collected Information
When you browse our website, we automatically collect basic technical data such as:
- IP address, browser type, and device details
- Operating system and geographical data
- Pages visited, time spent, and browsing behaviour
- Cookies and similar tracking tools
2. How We Use Your Information
Your information helps us deliver reliable and personalized travel services. We use it to:
- Manage bookings: Process reservations, payments, and confirmations
- Communicate: Send updates, travel itineraries, reminders, and alerts
- Enhance user experience: Improve our site and service quality
- Send promotional updates: Offers, packages, and announcements (only if you opt-in)
- Meet legal requirements: Compliance with government or regulatory obligations
- Provide support: Resolve queries, complaints, and service issues
We never sell or trade your personal information to third parties for advertising or marketing without your explicit permission.
3. Information Sharing and Disclosure
We may share your personal information only with trusted partners who help deliver our services, such as:
Service Providers
Information may be shared with third parties involved in travel operations, including:
- Hotels, houseboats, and accommodation partners
- Transport operators (cabs, buses, airlines)
- Payment gateways and banking institutions
- Technical support and hosting providers
- Marketing, analytics, and customer support teams
Legal Requirements
We may disclose information in cases such as:
- Government or regulatory requests
- Court orders or legal proceedings
- Verification for travel documentation
- Protection against fraud, security concerns, or unlawful activities
4. Data Security
We implement strong security practices to safeguard your information, including:
- SSL/TLS encryption for data transmission
- Secure payment handling
- Access control and authentication systems
- Routine security audits and updates
- Employee confidentiality compliance
We strive to protect your data, but no online method can guarantee absolute security. You share information at your discretion.
5. Cookies and Tracking Technologies
We use cookies to personalize your experience and analyze website performance.
Types of Cookies:
- Essential: Required for core site functionality
- Performance: Helps us improve site performance
- Functional: Remembers your settings and preferences
- Marketing: Displays relevant travel offers and ads
You may disable cookies in your browser settings, but some site features may stop working properly.
6. Your Rights
You may exercise the following rights regarding your personal data:
- Access: Request details of the data we hold
- Correction: Update or correct inaccurate information
- Deletion: Request removal of your data (subject to legal compliance)
- Data Portability: Request transfer of your information
- Opt-out: Unsubscribe from marketing communications
Submit any requests through our contact details below.
7. Data Retention
We retain your data only as long as necessary to:
- Complete your bookings
- Comply with legal and tax requirements
- Resolve disputes and ensure safe travel operations
Typically, booking records are stored for 7 years as required by law.
8. Third-Party Links
Our website may contain links to external resources. We are not responsible for the privacy practices of third-party websites. Please review their privacy policies before sharing information.
9. Children’s Privacy
We do not knowingly collect personal information from individuals under 18. If you believe a child has provided personal data, contact us immediately for removal.
10. International Data Transfers
Some service providers may operate outside India. We ensure appropriate safeguards to protect your information in accordance with this Privacy Policy.
11. Updates to This Privacy Policy
We may update this Privacy Policy to reflect service changes, legal updates, or security improvements. When changes occur, we will:
- Update the "Last Updated" date
- Publish the revised policy on our website
- Notify users of major changes via email
We encourage you to review this policy occasionally.